Consumer Information Notice

Pursuant to Section 1811(2) and Section 1820(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter "CC").

Mgr. Tatiana Matulová, with registered office at Prague – Žižkov, Jičínská 226/17, 130 00, company registration number (IČO) 05717345 (hereinafter "Intermediary").

The Intermediary hereby informs all potential clients who are consumers within the meaning of Section 419 of the CC and who intend to enter into an intermediation agreement or a reservation agreement with the Intermediary (hereinafter "Client"; both agreements hereinafter collectively "Agreement") of the following:

  1. The Agreement is governed by Act No. 39/2020 Coll. on Real Estate Intermediation and by the Civil Code.
  2. The service provided by the Intermediary consists in the intermediation of: the sale of real property / the lease of real property / the transfer of a cooperative housing share, etc. to a third party (as agreed in the Agreement).
  3. The subject matter of the intermediation shall be offered at the price agreed between the Intermediary and the Client in the Agreement.
  4. The Agreement is concluded for a fixed term of the length agreed in the Agreement and may be extended by a written amendment.
  5. The fee for the service (i.e. the commission) shall be a specific agreed percentage of the actual sale price (as agreed in the intermediated contract) or a fixed (lump-sum) amount; in the case of lease intermediation, the commission shall be a fixed (lump-sum) amount agreed in the Agreement.
  6. The commission shall always be subject to value added tax (VAT) in accordance with applicable legislation; the current VAT rate is 21% of the tax base (i.e. of the agreed commission). The Client shall be obliged to pay the Intermediary both the agreed commission and the applicable VAT (21% of the commission).
  7. The commission shall fall due on the date of execution of the contract that is the subject of the service provided, and shall be set off against the reservation deposit paid under the reservation agreement.
  8. All costs of the Intermediary connected with activities under the Agreement are included in the commission, unless expressly agreed otherwise in the Agreement.
  9. The Client's rights arising from any defective performance of services by the Intermediary, as well as the conditions of such rights, are governed by Sections 1914 et seq. of the CC (in particular Sections 1915–1916 and 1921–1925 of the CC).
  10. Should a consumer dispute arise between the Intermediary and the Client that cannot be resolved by mutual agreement, the Client may submit a proposal for out-of-court settlement to the designated alternative dispute resolution body: Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 44, 110 00 Prague 1, email: adr@coi.cz, www.adr.coi.cz.
  11. The Intermediary's personal data protection policy is published on this website under the GDPR section.

Where the Agreement was concluded away from the Intermediary's usual business premises, the Intermediary further informs the Client of the following:

  1. The Client has the right to withdraw from the Agreement without giving a reason within 14 days of its conclusion.
  2. To exercise the right of withdrawal, the Client must inform the Intermediary (stating their first name, surname, company name, registered address, and optionally phone number and email address) by means of an unambiguous statement (e.g. a letter sent by post or an email).
  3. To meet the withdrawal deadline it is sufficient to send the notice of withdrawal before the relevant period expires.
  4. If the Client withdraws from an agreement whose subject matter is the provision of services and the Intermediary has begun performance at the Client's express request before the withdrawal period has expired, the Client shall pay the Intermediary a proportionate part of the agreed price for performance provided up to the moment of withdrawal.

The Intermediary further expressly informs the Client that:

  1. The Client shall have no right to withdraw from the intermediation agreement if the Client requested that the provision of services begin during the withdrawal period, and the Intermediary has in the meantime intermediated (no later than the day before the withdrawal notice was sent) a third party for the conclusion of the agreed transaction. In such a case the Client's withdrawal notice shall not be taken into account by the Intermediary, regardless of whether the Client has already been informed of the intermediated third party.
  2. The Client shall have no right to withdraw from the reservation agreement if the Client requested that the provision of services begin during the withdrawal period of the reservation agreement and, during that period, the purpose of the reservation agreement has already been fulfilled and the contract between the property owner and the interested party has been signed.